FAQ - arhabamin.store FAQ - arhabamin.store

FAQ

General FAQs

  1. What payment methods do you accept?
  • We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay All UPI Payment, and other secure payment options.
  1. Do you offer international shipping?
  • Yes, we ship worldwide. Shipping costs and delivery times vary by location.
  1. How can I track my order?
  • Once your order is shipped, you’ll receive a tracking number via email to monitor your package.
  1. What is your return/exchange policy?
  • We accept returns/exchanges within 15 days of delivery. Items must be unworn, with tags attached, and in original condition.
  1. How long does shipping take?
  • Standard shipping usually takes 4 to 7 business days (domestic) and 20 to 25 business days (international). Express options are available.
  1. Do you offer discounts or promotions?
  • Yes! Subscribe to our newsletter or follow us on social media for exclusive deals.

Sizing & Fit FAQs

  1. How do I choose the right size?
  • Refer to our detailed size guide on each product page. Measure yourself and compare with the provided charts.
  1. What if my item doesn’t fit?
  • You can exchange it for a different size within the return period. See our Returns Policy for details.
  1. Are your sizes true to standard measurements?
  • Our sizing follows general industry standards, but check the specific product’s size chart for accuracy.

Order & Shipping FAQs

  1. Can I modify or cancel my order after placing it?
  • Contact us immediately via email/phone. Changes are possible only if the order hasn’t been processed.
  1. Do you offer free shipping?
  • Free shipping is available on orders over INR 999 or during promotional periods.
  1. What should I do if my package is lost or damaged?
  • Contact our customer support with your order details, and we’ll assist you.

Returns & Refunds FAQs

  1. How do I initiate a return?
  • Visit our Returns Portal, fill out the form, and follow the instructions.
  1. How long does a refund take?
  • Refunds are processed within 3 to 4 business days after we receive the returned item.
  1. Who pays for return shipping?
  • Customers are responsible for return shipping unless the item is faulty or incorrect.

Product & Quality FAQs

  1. What materials are used in your clothing?
  • Product descriptions include fabric details (e.g., 100% cotton, polyester blend, etc.).
  1. How do I care for my garment?
  • Check the care label inside the item or the product description for washing instructions.
  1. Are your products ethically made?
  • We prioritize sustainable and ethical sourcing. Learn more in our Sustainability Policy.

Account & Technical FAQs

  1. How do I reset my password?
  • Click “Forgot Password” on the login page and follow the instructions sent to your email.
  1. Why is my payment failing?
  • Ensure card details are correct, or try another payment method. Contact your bank if issues persist.
  1. Can I shop without creating an account?
  • Yes! Check out as a guest, but an account helps track orders faster.

Customer Support FAQs

  1. How do I contact customer service?
  • Email us at [support@email.com] or call [phone number]. Live chat is available [hours].
  1. What are your customer service hours?
  • We’re available 24/7, Monday–Friday] and [24/7-on weekends].
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